ADMINISTRATIVE TRAINING SPECIALIST

Company: RGW Parent Inc
Location: Greenbelt
Posted on: November 4, 2024

Job Description:

Summary:The Clinical Training Specialist is a clinical care team member responsible for clinical workflow & examination training and proficiency for newly hired technicians & scribes and reports to the Training Manager regarding training protocols and quality as well as the Director of Operations regarding program administration and logistics. The position is responsible for assisting newly hired technicians and scribes in achieving proficiency in providing the full scope of basic evaluation procedures, testing & workflow to facilitate patient workups prior to and during provider encounters, advanced testing as indicated in pre-visit chart review or provider order, assisting with office based examination and treatment procedures as requested by Lead Technicians or providers. The Clinical Training Specialist conducts entrance and exit skills assessments, hands on 1:1 supervised training to proficiency and develops the 30:60:90 post campus training plan for approval by Director of Operations and execution at direction of home location Lead Technician.Primary Duties and Responsibilities:Trains and proficiencies new technicians to perform screening and technical workups to support provider visit requirements including patient histories, preliminary examinations and testing in order to facilitate patient flow of 4-6 patients per hour. May include histories, angle grading, refraction, topography, keratometry, tonometry, aberrometry, pupil testing, EOM motility testing, visual field testing, OCT, fluorescein angiography, biometry A-Scan/IOLMaster, fundus and optic nerve photography as well as pachymetry as needed.Trains and proficiencies new technicians to perform specialized and advanced testing support for provider visit requirements, prescribed practice patterns and other provider orders.Trains and proficiencies new technicians to prepare and provides encounter EMR entry, notes, charting and assist as scribe for physician as required, as well as EMR documentation of all patient communications.Trains and proficiencies on communications with patients regarding appointment scheduling, follow-up care, surgeries, procedures, changes in schedule, symptoms, surgery scheduling, additional testing and any other matters as directed by Lead Technician or provider.Trains and proficiencies on presentation of informed consent documentation and pre and post operative instructions.Trains and proficiencies on the sets up of instrumentation and/or equipment for in-office minor surgery and laser procedures; assists with procedures, cleans exam/treatment room and sterilizes instruments after use.Trains and proficiencies on ensuring all equipment is in proper working order, checking for cleanliness and calibration of instruments.Trains and proficiencies on maintenance of inventory level and currency of supplies and medications for exams, treatment and testing rooms.Trains and proficiencies on scheduling next patient visit or confirm date of recall requirement and escort patients to checkout desk after exam.Demonstrates behaviors, attitudes and actions related to displaying consistent professionalism, positive rapport and team orientation.Demonstrates energetic, empathetic and compassionate interactions with patients.Education and ExperienceMinimum of Associates Degree: Bachelor's Degree PreferredCOT or COMT certification preffered with 3-5 years of experience as Ophthalmic Technician or COA with 5-7 years of experience as an Ophthalmic Assistant.Knowledge, Skills, and Abilities Necessary to Perform Primary FunctionsPerform COA/COT duties including all aspects of ophthalmic pre-exam workup, basic and advanced ophthalmic testing including but not limited to demonstrated proficiency in case histories, visual acuity testing, EOM and pupil testing, refraction, keratometry, tonometry, visual field testing, OCT testing, topography, fundus, optic nerve and external photography, biometry A-Scan/IOLMaster, preliminary slit lamp exams with angle grading.Demonstrates thorough knowledge of eye anatomy, disease, symptoms, surgical procedures and ocular medications.Understands and utilizes sterile technique and procedures.Understands and follows procedures for surgical and procedural consents, pre and post operative instructions.Understanding and analytic capabilities consistent with operational flow analysis and coding and compliance.Knowledge of and facility with electronic medical record (EMR) and practice management (EPM) systems.Must have excellent interpersonal and organizational skills and demonstrate energetic professional, empathetic demeanor to patients and coworkers.Obtain and maintain certification.Demonstrates ability to assist providers with 4-6 patient encounters per hour.Must have excellent interpersonal and organizational skills and demonstrate energetic professional, empathetic demeanor to patients and coworkers.

Keywords: RGW Parent Inc, Silver Spring , ADMINISTRATIVE TRAINING SPECIALIST, Administration, Clerical , Greenbelt, Maryland