Customer Service Representative - Direct Hire

Location: Harrisburg
Posted on: November 11, 2024

Job Description:

Are you someone who thrives on helping customers? Loves to or WOULD love to work in fast-paced inbound call center environment? Do you want to learn the "ins and outs" of a major student loan organization? If you answered yes, then we have the position for you!!!

Adecco Harrisburg is currently accepting resumes to fill DIRECT HIRE Inbound Customer Service Representative positions with a major student loan servicing center located in Mechanicsburg, Pa Cumberland County AND Harrisburg, Pa Dauphin County. Candidates should be available to work at EITHER location.

Hours for these positions are: MONDAY THROUGH FRIDAY 12:00PM-9:00PM 40 HOURS PER WEEK, MONDAY THROUGH FRIDAY 2:30PM-11:00PM AND THE SCHEDULE IS NOT NEGOTIABLE. During the training time which can be anywhere from 2-8 weeks in length, you must be able to train on FIRST SHIFT between the hours of 8:00am and 6:00pm.

This is an entry-level position in a fast-paced work environment. Duties primarily encompass providing basic and routine responses to customer calls and processing changes to customer accounts. Interactions with customers are based on client's policy, but some independence is necessary to ensure a positive customer experience.

Qualified candidates MUST have the following to be considered for these positions:

-High School Diploma or GED REQUIRED

-Reliable Transportation (client is not located on a bus route)

-The ability to work Monday through Friday 12:00pm-9:00pm or Monday through Friday 2:30pm-11:00pm - SCHEDULE IS NOT NEGOTIABLE

-THE ABILITY TO COMMIT TO A 2-8 WEEK PAID TRAINING SCHEDULE WHICH MAY INCLUDE WORKING A COMBINATION OF HOURS BETWEEN 8A-6P - PERFECT ATTENDANCE DURING THIS PERIOD IS MANDATORY

-Clear, pleasant voice

-Previous inbound call center experience preferred

-Previous customer service skills required

-The ability to adhere to a business dress code

-The ability to work in a fast-paced environment

-Above average computer skills - assessments will be administered to qualified candidates

-DUE TO THE SENSITIVITY OF CUSTOMER INFORMATION YOU WILL BE EXPOSED TO, MAINTAINING CONFIDENTIALITY IS REQUIRED AND IS SOMETHING OUR CLIENT TAKES VERY SERIOUSLY. Our client is required to perform a 5C Federal Clearance check on all hired employees. This will include ALL Federal, State, Felony, Misdemeanor and Summary offenses from the age of 18 to present.

-Pay Rate for these positions is $11.50 per hour - THIS IS NOT NEGOTIABLE

Job duties will include but are not limited to:

-act as the principle point-of-contact for customers through either inbound or outbound communication (quality assured e-mail, work call queue, prepare correspondence, direct phone calls, etc.)

-taking approximately 15 calls per hour; and performs a variety of forms processing

-attendance, reliability, dependability and attention to detail are key characteristics that will make you successful in this position

-due to the sensitivity of customer information you will be exposed to, maintaining confidentiality is required and is something our client takes very seriously.

Physical Requirements of the Job include but are not limited to:

-Performs work required for this position in an office environment

-Remain sedentary for significant periods of time

-Ability to use basic office equipment (fax machine, copier, telephone, printer, etc.)

Mental Requirements of the Job include but are not limited to:

-Ability to communicate clearly and effectively. Provide information clearly either through oral communication or through written correspondence.

-Ability to work effectively in a results-oriented environment.

-Ability to work effectively in a team environment.

Highlights and Benefits of this position include:

-The starting pay rate is $11.50 per hour.

-Our client offers an additional differential for associates who successfully pass the client's Spanish skill test and are assigned to the client's Spanish call line on a regular basis.

-Wage employees (call center employees in entry-level positions) can enroll in an employee-paid limited health plan offered by the client on the first date of employment.

-There are 7 paid holidays (New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, day after Thanksgiving and Christmas)

-Employees begin earning paid vacation and sick leave after working 750 hours (which is approximately 20 weeks/5 months)

-Free parking is available.

If you are interested in this great DIRECT HIRE opportunity, please choose the "reply" feature of this website and be sure to include your resume! Once your information is received by our branch, we will contact you within 48 hours of receipt. Please note, only qualified candidates will be contacted. For additional information, please view our website at www.AdeccoUSA.com.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Keywords: , Silver Spring , Customer Service Representative - Direct Hire, Administration, Clerical , Harrisburg, Maryland