Principal Associate, Support Specialist

Company: Capital One
Location: Mount Rainier
Posted on: November 13, 2024

Job Description:

West Creek 4 (12074), United States of America, Richmond, VirginiaPrincipal Associate, Support SpecialistThis role will provide communication and coordination for a geographically dispersed enterprise workforce, acting as a liaison between the Support Organization and its partners. Responsible for communication and coordination with internal and external departments with respect to ongoing projects, strategies, and technologies. This position will require excellent customer service and quick decision making skills to identify opportunities that support and enhance the work between the Support Organization and its partners. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies.


Basic Qualifications:

High School Diploma, GED, or equivalent certification.


At least 2 years of experience in managing IT projects or operations teams


At least 2 years of Technical Operations experience


At least 2 years of experience in IT systems and infrastructure


At least 2 years experience with desktop platforms and operating systems


At least 2 years of experience with incident management and reporting tools




Preferred Qualifications:

Bachelor's Degree in Business, Information Systems, Computer Science or Military experience


At least 2 years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions


ITIL Certification


At least 3 years of experience with ServiceNow


At least 3 years of experience in Project Management (planning, executing, tracking)




At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Keywords: Capital One, Silver Spring , Principal Associate, Support Specialist, Education / Teaching , Mount Rainier, Maryland