Senior AWS Connect Engineer

Company: JPC Partners
Location: Baltimore
Posted on: November 6, 2024

Job Description:

JPC Partners is looking for a Senior AWS Connect Engineer that will:

• Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes.
  
• Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications.
  
• Support and enhance existing processes based on new requirements or upgrades.
  
• Facilitate requirements gathering, review and document requirements.
  
• Design and develop solutions within the ServiceNow environment.
  
  Qualifications
  
  
• 7 years of experience working with large enterprise framework.
  
• 7 years of hands-on experience working with AWS Cloud platform.
  
• 3 years of hands-on experience working with Amazon Connect.
  
• 3 years of experience using Node.js, Python or Java for development.
  
• 3 years of experience in designing call routing & messaging.
  
• Excellent interpersonal and communication skills.
  
• Must be able to obtain and maintain a Public Trust. Contract requirement.
  
• Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field and 12 years of experience. Experience may be substituted in lieu of degree.
  
  *** Selected candidate must reside within two (2) hours of Client Headquarters in Baltimore, MD
  *** Selected candidate must be willing to work on-site at least 2 days a week
  Required Skills
  
  
• Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
  
• Knowledge and experience with integrating Pega workflows with CCaaS.
  
• Knowledge and experience with building reports and dashboards preferably with Tableau.
  
• Solid AWS Cloud and AWS Connect Developer experience.
  
• Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.
  
• Experience with process flow documentation creation.
  
• Strong verbal and written communication skills.
  
  Desired Skills
  
  
• Adept at working independently, but also in a team environment.
  
• Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment.
  
• Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems.
  
• Prior Federal government experience.
  
• Self-starter, highly motivated individual who adapts to a dynamic work environment.
  
• Strong attention to detail with an ability to operate effectively across multiple priorities.
  
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Keywords: JPC Partners, Silver Spring , Senior AWS Connect Engineer, Engineering , Baltimore, Maryland