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Quality and Customer Experience Manager

Company: VirtualVocations
Location: Arlington
Posted on: November 8, 2024

Job Description:

A company is looking for a Quality & Customer Experience Manager to enhance service quality and customer satisfaction.



Key Responsibilities

Design and implement innovative processes for high-quality content and service delivery
Develop and execute strategies to transform client interactions into exceptional experiences
Create feedback mechanisms and establish performance metrics to drive improvements


Required Qualifications

Master's degree in Business Administration, Marketing, or a related field
5+ years of experience in quality management or customer service roles
Proven track record of implementing data-driven approaches to enhance service quality
Experience with digital marketing tools, AI applications, and CRM systems
Familiarity with AI-driven content strategies and customer service automation

Keywords: VirtualVocations, Silver Spring , Quality and Customer Experience Manager, Executive , Arlington, Maryland

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