Director, Store Operations & Process Improvement

Company: Under Armour, Inc
Location: Baltimore
Posted on: November 9, 2024

Job Description:

Director, Store Operations & Process Improvement At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.The Director, Store Operations & Process Improvement, will influence the Americas region through consistent foundational operational guidelines and structure. They will lead the creation and implementation of store operations standards throughout the region by fostering strong partnerships, providing clear communication, and driving accountability. They will instill an operational component to all cross-functional partners to optimize all store facing initiatives. As a key stakeholder on the Americas retail team, they will collaborate throughout the retail organization to help scale tools and resources to operational partners. They will develop and deploy the retail digital Omnichannel strategy in partnership with retail operations, fulfillment, IT, marketing and merchandising to support an integrated best in class customer experience across various channels. They are a visionary leader who connects the dots around business and consumer insights and articulates omnichannel concepts and solutions in a clear and compelling way. They will drive process improvements across store operational and omnichannel processes.This role has direct impact to the success of the Under Armour Retail and E-commerce business unit as it drives increased synergies between the channels and also drives net new Omnichannel revenue.Your Impact

• Monitor overall health of the Omnichannel applications/program
• Own, understand, and partner on forecasting KPIs related to Omnichannel, including initiative performance
• Partner with store operations and finance to review accreditation rules for omni sales and returns made in store matched with incentive policies to drive a best in class customer experience
• Lead and implement RFID roadmap to help drive efficiencies through the business
• Consistently seek to improve processes and reduce non customer-facing tasks to help further amplify a customer first experience
• Create strategic and financial models to articulate business value
• Facilitate workshops, ideation sessions, decision-making
• Lead strategic review of solution development; provide clear and timely feedback to ensure experiences, technology and marketing solutions are delivered on-strategy
• Develop and maintain all store operations standard operating procedures and influence field leadership to ensure consistent implementation across Factory House and Brand House stores in the Americas Region
• Lead the Store Operations team in optimizing cross-functional workflows that equip our teammates to execute daily operations effectively and efficiently
• Develop solutions and long-term strategic plans aligned with long term organizational goals
• Coach and develop a team of strong leaders and high performers, creating a culture of excellence in execution, continuous improvement, and collaboration
• Leverage project management practices to ensure project success
• Build influential relationships with leadership across other departments, including IT, Supply Chain, Merchandising, Marketing, and Finance
• Align operational standards and resources
• Manage priorities of execution based on timeline targets and vision and adjust as needed
• Analyze and support daily retail operational functions throughout the region, new store openings, store supplies, inventory control, and store processes
• Consolidate business requirements when introducing new retail tools/resources
• Manage budgets/expenses and financial planning for operations team
• Manage operational platforms/software as needed
• Manage relationships with current vendors and initiate contracts with new companies as needed
• Effectively meet goals and milestones while managing multiple projects
• Understand cultural, legal, and language differences between countries in Americas region and how they impact operational standards in storesQualifications
  • Bachelor's degree with a minimum of 12 years of related experience
  • Master's degree with 10 years of related experience
  • 16 years of related experience with no degree
  • 6+ years of management experience; or equivalent experience as the subject matter expert lead or expert in area of expertise
  • Retail store experience required
  • Corporate retail operations experience preferred
  • Proven people leader with a passion to develop others
  • Strong interpersonal skills with the ability to build partnerships and excellent verbal, written and presentation skills
  • Proven experience leading strategy and digital roadmap projects in a complex business and marketing environment
  • Experience in building strategic plans, tactical plans, and budgets
  • Strong understanding of user research, user-centered design principles and online consumer behavior
  • Must possess rigorous analytical disciplined approach as well as dynamic, abstract problem solving skills
  • Organized and detail oriented
  • Creative thinker
  • Ability to travel as needed
  • Able to overcome adversity and deal with ambiguity
  • Ability to listen and communicate with internal teams and outside vendors, consultants and contractors
  • Flexibility to shift focus and prioritiesExperience in the below retail operations areas:
    • Stockroom organization
    • Employee experiences
    • Store scheduling foundations
    • Mobile solutions
    • Store Openings
    • Inventory Control
    • Store suppliesWorkplace Location
      • Location: This individual must reside within commuting distance from our Baltimore office.
      • Return to Work Designation: 3 days week in-office, the remainder of work week remote.
      • Travel: 10-15%Relocation
        • Relocation may be provided up to a specified amountBase Compensation$164,330.00 - $225,953.20 USDMost new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range is based on an individual's relevant knowledge, skills and experience for the position.Our Commitment to DiversityAt Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, family or paternal status and any other characteristic protected by applicable law.
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Keywords: Under Armour, Inc, Silver Spring , Director, Store Operations & Process Improvement, Executive , Baltimore, Maryland