SilverSpringRecruiter Since 2001
the smart solution for Silver Spring jobs

Director of Client Retention

Company: VirtualVocations
Location: Fairfax
Posted on: November 15, 2024

Job Description:

A company is looking for a Director, Client Retention & Renewals Operations.



Key Responsibilities

Develop and implement process improvements and strategies to enhance client retention and renewal rates
Collaborate cross-functionally with various departments to align on renewal goals and initiatives
Manage a team focused on driving retention goals and serve as an escalation point for client concerns


Required Qualifications

Bachelor's degree in business administration, operations management, or equivalent experience; MBA preferred
7+ years of experience in operations, customer success, or account management, particularly in renewals or retention
Proven track record of leading teams and driving operational excellence
Experience with Salesforce, CPQ, Gainsight, and Microsoft Office Suite is a plus

Keywords: VirtualVocations, Silver Spring , Director of Client Retention, Executive , Fairfax, Maryland

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Maryland jobs by following @recnetMD on Twitter!

Silver Spring RSS job feeds