Area Leader

Company: Valet Living
Location: Arlington
Posted on: November 1, 2024

Job Description:

Job Description: The Area Leader oversees and manages the timely and efficient collection of waste, recycling, and compost across 20 to 40 multifamily communities, supervising 15 to 40 part-time Service Valets and ensuring service delivery meets the highest standards of quality.Responsibilities:

• Oversee the timely, safe and efficient collection of trash, recycling, and compost, meeting high service standards.
• Regularly visit communities to assess service quality, complete container audits, and report or address issues as needed.
• Utilize the iValet dashboard to monitor performance, identify opportunities for improvement, and enhance both productivity and service quality.
• Respond to and log resident or community complaints, ensuring timely resolution and documentation of all concerns.
• Actively seek alternative coverage for Service Valet callouts and step in to cover shifts when necessary.
• Ensure Service Valets have the necessary resources to perform service, including equipment and tools.
• Collect supplies, assist with container distributions, and ensure client satisfaction.Team Support:
  • Provide training on company procedures, ensuring compliance with policies, safety standards, and best practices.
  • Supervise Service Valets, ensuring they uphold the mission, take the trash when possible, and leave educational tags when guidelines aren't followed.
  • Create, maintain, and communicate work schedules with clarity and professionalism.
  • Oversee and approve timecards, verifying accuracy and alignment with budgeted hours.
  • Ensure adherence to safety standards, including the correct use of personal protective equipment (PPE).
  • Offer coaching and recognize Service Valets with positive, constructive feedback.
  • Promote open communication and hold regular meetings with Service Valets.Qualifications:
    • High school diploma or GED required.
    • Supervisory experience preferred, with the ability to supervise and lead teams effectively.
    • Proficiency in Microsoft Office Suite required, including Outlook and basic Excel skills.
    • Ability to efficiently oversee associates, prioritize critical operational needs, and manage schedules and timecards.
    • Strong communicator, skilled in providing clear, professional, and empathetic support.
    • Proven capability to inspire, engage, and motivate associates, fostering collaboration and a productive work environment.
    • Dedicated to upholding the highest standards of integrity, professionalism, and ethical conduct.Physical Requirements:
      • Lifting and/or carrying up to 50lbs, walking distances, bending, and raising arms.
      • Ability to frequently work outdoors and work/drive in changing weather conditions.
      • Valid driver's license and ability to operate a company vehicle.
      • Ability to be exposed to disagreeable odors.Comprehensive Benefits:
        • Health Benefits: Medical, dental, and vision coverage for you and your family.
        • Financial Security: 401k Savings Plan with company match, comprehensive insurance options, and disability coverage.
        • Paid Time Off: Up to 20 days of PTO per year, plus 10 holidays, 1 floating holiday, and 1 volunteer day.
        • Professional Development: Tuition reimbursement and access to our online education center.
        • Additional Benefits: Referral bonuses, pet insurance, associate assistance programs, relief fund, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs.Required qualifications:
          • At least high school diploma or equivalent or higher
          • Valid driver's license
          • Speaks English
          • Speaks Spanish
          • Able to work in an environment with fluctuating temperatures
          • Reads English
          • Reads Spanish
          • Able to comfortably lift 50 lbs

Keywords: Valet Living, Silver Spring , Area Leader, Hospitality & Tourism , Arlington, Maryland