Assistant Guest Relations Manager - Motto by Hilton DC City Center - Modus by PM Hotel Group

Company: PM Hotel Group
Location: Washington
Posted on: November 2, 2024

Job Description:

Assistant Guest Relations Manager - Motto by Hilton DC City Center - Modus by PM Hotel Group Job Category: Front DeskRequisition Number: ASSIS014650Apply now

• Posted: August 22, 2024
• Full-Time
• On-site LocationsMotto DC City Center 627 H St NW Washington, DC 20001, USAMotto DC City Center is one of DC's first Micro Hotels. Motto is unique and embraces the diverse flavor of hundreds of different locations and personalities. We desire to create a welcoming space, that's unique to the locale, that serves our guests like the helpful host team members aspire to be. This position is non-exempt and reports to the Director of Guest Services.Who We Are
  • Passionate - about hospitality and fostering an environment where associates will thrive.
  • Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
  • Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
  • Innovators - we are a lifestyle hotel management company that is constantly evolving. We embrace change.
  • A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
  • A company that has a culture of promoting from within.
  • Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 8 years.What You Will Be Doing
    • Take full ownership of the Guest Relations Department. Hold yourself and others accountable, set clear expectations and address issues directly.
    • Involve yourself in the day-to-day operations, adjusting your schedule if needed to provide support to all three shifts.
    • Lead by example; show integrity by always doing the right thing, even when no one is looking.
    • Hire, coach, develop, and train your team, upholding our service culture and brand standards.
    • Personalize experiences and connect guests to the unexpected in our city.
    • Maintain a positive, supportive environment that drives colleague engagement.
    • Collaborate with other departments, proactively planning the guest experience.
    • Treat the colleague experience as you would our guest experience.
    • Continuously consider the bigger picture and understand your impact on the team, the hotel, and the company.
    • Provide exceptional personalized service and experiences to guests.
    • Have passion and knowledge of the city and the hotel's neighborhood.
    • Think on your feet, use good judgement and problem solve in a fast-paced environment.What We're Looking For
      • Passion for hospitality and providing excellent guest service.
      • A curious, creative, dynamic leader who is unsatisfied with the status quo.
      • Inspiring and motivational leader with a focus on development.
      • 3+ years of hotel experience, at least 2 of them in a leadership role.
      • Professionalism and exceptional communication skills.
      • Experience in coaching, mentoring, and leading others.
      • In-depth knowledge of our local neighborhood and city.
      • Able to be on your feet for long periods of time.
      • Understanding that you have the greatest impact on our guests' experience.What's In It for You
        • Generous health, dental and vision insurance, plus 401K, all available on day 1!
        • Comprehensive onboarding and training plan.
        • Coaching, feedback, and mentorship.
        • Personalized development plan.
        • Leadership courses to improve your effectiveness.
        • Monthly fitness and transportation credits.
        • Unlimited PTO and 9 paid holidays.
        • Opportunities to volunteer and give back to our local communities.
        • Tuition reimbursement opportunities.Non-Negotiables (Our Core Values)
          • BE WILDLY PASSIONATE. Inspire others with your thirst for excellence.
          • BE CURIOUS. Learn rapidly and eagerly.
          • BE INNOVATIVE. Create new ideas that prove useful.
          • EMBRACE CHANGE. Remain agile, flexible and nimble.
          • COMMUNICATE. Listen with the intent to understand.
          • HAVE INTEGRITY. Be honest and straightforward.
          • USE GOOD JUDGMENT. Make wise decisions.
          • BUILD A POSITIVE TEAM. Learn from one another.
          • SERVE OTHERS. Be a part of the bigger picture.
          • LIVE 360. Practice work-life balance.We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude is not tolerated.
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Keywords: PM Hotel Group, Silver Spring , Assistant Guest Relations Manager - Motto by Hilton DC City Center - Modus by PM Hotel Group, Hospitality & Tourism , Washington, Maryland