SYSTEMS ENGINEER, OPERATIONS

Company: MFA Co
Location: Arlington
Posted on: November 16, 2024

Job Description:

Position Summary
MFA IS&T is seeking a highly skilled and experienced Systems Engineer to join our MFA IS&T Infra Ops team. This position will report to the manager of that team . This position must provide systems level break/fix support, and, when needed, 24x7 operations support for the systems infrastructure. This position is a critical part of the MFA's program to maintain and continually improve its systems operational support of the MFA's medical enterprise.

The Systems Engineer must be comfortable functioning as an SME in any Microsoft related enterprise services, cloud strategy, scripting, networking, and automation methodologies. Additional extensive experience with cloud technologies such as Azure virtualization, native cloud hosted solutions (such as SQL), and hybrid cloud environments is strongly desired.

This critical position will be responsible for the operations and long-term support of the MFA's datacenter infrastructure migration from an on-premises environment to a hybrid or native cloud environment. Successful candidates must be able to comprehensively analyze the current on-premises datacenter footprint, and plan migration as well as scalability of internal services to a hybrid or native cloud environment.

Experience with Healthcare IT is required. Experience with Epic's EMR platform is strongly desired.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

--- Provide operations support for hybrid and native cloud infrastructure systems to help with future datacenter and cloud footprint planning.
--- Provide expertise in the administration of Windows Operating Systems, Active Directory, DNS, DHCP, print, SQL, and other Windows server roles, features, and applications.
--- Support VMware ESXi and VCenter based server infrastructure.
--- Support infrastructure management, monitoring, alarming, patching, and security hardening applications.
--- Support Microsoft 365 and Azure hosted Exchange, Entra, SharePoint, and OneDrive.
--- Support the reconfiguration and maintenance of on-premises Windows Server infrastructure.
--- Implement Storage Area Network (SAN) infrastructure and long-term data footprint implementation for on-premises and cloud hosted data.
--- Work with partners, stakeholders, other IS&T departments, or business units to identify incidents and problems Infrastructure services have and provide ownership and direction to resolution.
--- Create and maintain documentation with common problems, runbooks, and system configuration contributing to the IT infrastructure units to drive SLA maturity and improved operations response.
--- Provide direction, guidance, and support for other IS&T team members assisting with troubleshooting.
--- Occasional travel to medical facilities and offsite datacenter may be required on an as needed basis.
--- Support IT operations via an on-call rotation.

Minimum Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired Education

--- Bachelor's degree in computer science or related field or 7 years of industry equivalent experience.
--- Azure Cloud Certifications a plus.
--- CSEP Certification a plus
--- MCSE/MCSA Certification or equivalent is a plus.

Desired Experience

--- Minimum 7 years of experience working in hybrid or native cloud environments.
--- Minimum 7 years of experience in a Systems Engineering role.
--- Minimum 7 years of experience supporting VMware Horizon Infrastructure & ESXI.
--- Minimum 7 years of experience supporting Microsoft Active Directory & Windows-based Server Operating Systems.
--- Minimum 5 years of experience supporting IT operations and incident response.
--- Minimum 5 years of experience with Microsoft 365.
--- Minimum 5 years of experience with supporting Entra ID.
--- Minimum 3 years of experience with PowerShell scripting and task automation.
--- Minimum 3 years of experience with Storage Area Networks.
--- Strong experience with system migrations & hybrid infrastructure preferred.
--- Experience with databases (SQL) and database administration preferred.
--- Experience troubleshooting hardware and software issues in operations-based systems, software, network, and security capacity.
--- Experience working in Healthcare IT required.
--- Experience with IT project management is a plus.
--- Linux experience is a plus.

Desired Non-Technical Competencies

The successful candidate must have excellent verbal and written professional communication skills. Must be able to follow and understand instructions and react favorably in all work situations. Must have strong interpersonal skills and be mentally adaptable and flexible in dealing with a variety of people at various levels within and outside the Medical Faculty Associates (MFA). Must be able to do math calculations and input data into the computer.

--- Results-driven, self-starter.
--- Must be able to learn new applications/programs/technologies quickly.
--- Advanced skills in problem solving, attention to detail, and organization.
--- Ability to handle multiple tasks with changing priorities and deadlines in a fast-paced environment with minimum supervision.
--- Proven customer services skills.
--- Ability to maintain positive working relationships.
--- Ability to communicate technical issues to non-technical people.
--- Ability to work within a primarily Microsoft environment and strategically guide company to best interests on future initiatives.
--- Willing to work flexible schedule with occasional nights and weekends required to perform system installs and upgrades.

Supervision Received
Supervision is received from the Infrastructure Operations Team Manager.

Typical Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent mobility and/or sitting required for extended periods of time. Requires manual dexterity to operate computer keyboard, calculator, copier machine, and other equipment.

About GW MFA

MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH) which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.

The GW MFA's leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: MFA Co, Silver Spring , SYSTEMS ENGINEER, OPERATIONS, Other , Arlington, Maryland