Program Senior Quality Analyst

Company: General Dynamics Information Technology
Location: Washington
Posted on: November 13, 2024

Job Description:

Transform technology into opportunity as a Program Senior Quality Analyst with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Program Senior Quality Analyst, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Program Senior Quality Analyst joining our team to oversee an upcoming opportunity supporting a cabinet level Government Agency with a vital national Mission centered on the concerns of the Nation's energy and environmental resources.HOW A PROGRAM SENIOR QUALITY ANALYST WILL MAKE AN IMPACT:

• Point of Contact for overall Contractor performance and quality assurance as specific in the performance measures and metrics contained in each BPA Order
• Responsible for service support and service delivery adjustments, corrections, and improvements by developing, implementing, and maintaining continual service improvement processes
• Responsible for reporting Contractor performance on a regularly scheduled basis
• Responsible for providing corrective action plans for any IT service that performs below its established standard
• Ensures customer feedback is collected and utilized to develop customer centric IT solutions, enabling continuous improvement of the customer experienceWHAT YOU'LL NEED TO SUCCEED:Education:
  • Bachelor's or equivalent in Computer Science, Software Engineering, Business Administration, Management or another scientific or technical disciplineRequired Experience:
    • 10+ years of relevant professional work experienceRequired Technical Skills:
      • Strong working knowledge of the following:
        • MS Office suite, including Word, complex Excel files, and PowerPoint
        • MS ProjectRequired Skills and Abilities:
          • Must possess at least one of these certifications:
            • PMP
            • Lean Six Sigma Black Belt
            • ITIL Intermediate, Expert, or Master-Level
            • Demonstrated experience with hiring staff against GSA schedule labor category descriptions and qualifications
            • Experience with BPA contract vehicles and task based ordering
            • Demonstrated leadership skillsAdditional Requirements:
              • US Citizenship
              • Will need to identify 3 relevant projects in which you participated in the past 5 years that were supported/completed by candidate:
                • Provide information for potential reference checks (telephone number, title, value and scope of work, completion date, POC information); please describe your role in the project
                • Need to provide 3 business references for potential government vetting (can be same as project experience references)Security Clearance Level:
                  • Possess Q or TS level clearance (or their equivalency) with the ability to obtain a Q level clearance within six (6) months after contract award
                    • Applicant must be eligible to attain and maintain such clearance as a condition of employmentPreferred Skills and Experience:
                      • Cabinet-level Government Agency performance management experience highly desirable
                      • Possessing a SAFe or Agile certification (any level)Location:
                        • On-site in Washington, D.C.GDIT IS YOUR PLACE:
                          • 401K with company match
                          • Comprehensive health and wellness packages
                          • Internal mobility team dedicated to helping you own your career
                          • Professional growth opportunities including paid education and certifications
                          • Cutting-edge technology you can learn from
                          • Rest and recharge with paid vacation and holidays
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Keywords: General Dynamics Information Technology, Silver Spring , Program Senior Quality Analyst, Professions , Washington, Maryland