Harley Davidson Parts Sales

Company: Ted Britt Auto Group
Location: Fredericksburg
Posted on: November 7, 2024

Job Description:

Description:We Offer:

• Competitive Pay
• Ongoing professional training
• Excellent benefits package including
• Medical
• Dental
• Vision
• Life, Long Term Disability, Critical Illness, Accident Insurance
• Legal Shield
• 401(k) and profit-sharing plan with employer match
• Paid Holiday, Sick and Vacation TimeSummary DescriptionAssist Service Technicians and customers with parts request orders.
  Requirements:Service Department Support
  • Interface with Service Technicians and ensure their P&A needs are being met.
  • Take service technicians' orders for parts and fill them as fast as possible.
  • Assist service technicians in determining parts & accessories requirements for individual jobs.
  • Recommend related parts which may be required for a job.
  • Supply cost of parts information on repair orders.
  • Update inventory control system and parts catalogue.
  • Receive and log merchandise into inventory.
  • Notify service personnel when special parts or back-ordered parts are received.
  • Maintain cleanliness of P&A department and keep inventory neatly stacked and orderly.Customer Service
    • Work directly with walk-in or telephone customers to help determine and supply them with parts and accessories.
    • Greet customers immediately, in a courteous and friendly manner.
    • Develop and share knowledge of all P&A merchandise, parts history, and motorcycle service.
    • Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
    • Handle telephone transactions quickly, and courteously.
    • Point out any sales, specials, or new merchandise to customers.
    • Assist customers with determination of P&A requirements, lookup of merchandise in catalogues.
    • Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
    • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to Make Things Right.
    • Clean & Efficient P&A Environment
    • Receive parts from distributors, check merchandise received against purchase invoice.
    • Tag merchandise. Display or place into stock.
    • Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.)
    • Ensure merchandise displays are stocked, clean, and appealing to customers.
    • Maintain updated customer mailing lists.
    • Become familiar and efficient with all phases of the computer system required for P & A management.
    • Other Duties - As AssignedCommitments:
      • Treat all employees and customers fairly, courteously, and with dignity.
      • Be prompt and available for flexible scheduling.
      • Review all P.A.C.E. videos and attend training sessions to keep current with P&A merchandising & inventory control topics as assigned by the Parts Manager.
      • Present an up beat, friendly, outgoing personality to customers; - no matter what the situation!
      • Accept direction, follow instructions, and work well with other peopleQualifications:
        • Friendly, outgoing personality.
        • Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
        • Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.Job Requirements:
          • Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
          • Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle:Physical Demands:
            • The noise level in the work environment is occasionally loud.
            • Occasionally required to bend, stoop, crouch, reach, and lift 40 lb. of materialWorking Conditions:
              • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
              • Occasionally, exposed to exhaust fumes or other airborne particles.
                
                
                
                
                
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Keywords: Ted Britt Auto Group, Silver Spring , Harley Davidson Parts Sales, Sales , Fredericksburg, Maryland